Once your order is placed, we take 1–2 business days to process it. Orders placed on weekdays are processed within a day, but if you order on a Friday evening or over the weekend, it might take slightly longer. After processing, your order will be shipped, and delivery typically takes 7 to 14 business days.

Note: Pre-order items may require more time for shipping and delivery.

At Percoluxe, we are happy to offer free shipping on all orders over €25.

While most orders arrive within the estimated delivery timeframe, occasional delays can happen. If your order hasn’t arrived within three days after the expected delivery date, please reach out to us at info@percoluxe.com for assistance.

We provide secure payment options to ensure a smooth checkout experience. You can pay using:

• PayPal
• Visa
• Mastercard
• Maestro
• American Express
• Apple Pay
• Google Pay

You can cancel your order within 5 minutes of placing it. After that, processing begins, and cancellations are no longer possible.
Exception: Pre-order items can be canceled within 24 hours of placing the order.

At Percoluxe, we offer a variety of premium coffee-related products including Temperature Control Smart Coffee Pots, Portable Electric Coffee Grinders, Insulated Coffee Cups, and Japanese Matcha Tea Sets, all designed to enhance your coffee and tea experience with convenience, style, and quality.

If you miss a delivery, contact the courier service promptly to arrange a re-delivery or collection. If you encounter any issues, feel free to email us at info@percoluxe.com for assistance.
Note: Additional charges may apply for re-delivery.

You can modify your order (e.g., shipping address, item, color, or size) within 1–2 business days after placing it. Once your order is shipped, changes are no longer possible.

Yes, you can return your order within 30 days of delivery, provided it meets our return policy requirements. For assistance, email us at info@percoluxe.com.

Note: Our return address is located abroad, so ensure you send your return via a tracked shipping service to the correct address for a refund.

We prioritize your satisfaction and back our products with a money-back guarantee for the following:

Eligible for Refund/Exchange:

• Defective Items: If an item arrives damaged.
• Wrong Size: If the size received isn’t what you ordered.
• Wrong Color: If the color is incorrect.

Not Covered:

• Dissatisfaction unrelated to defects, size, or color issues.
• Lost packages during transit.
• Missing items (please contact support for assistance).

For help, email us at info@percoluxe.com.

Contact us at info@percoluxe.com within 3 days of receiving the item. Please include photos of the defect to help us resolve the issue quickly. Claims made after this timeframe may not be eligible for resolution.

The 14-day cooling-off period gives customers time to report any issues or concerns with their orders. Refunds and returns are not accepted after this period.

Orders may be shipped in separate packages due to weight restrictions or because the items come from different warehouses. If you’ve ordered multiple products, it’s possible they’ll arrive at different times. Rest assured, your remaining items are on their way and typically arrive within 1–3 business days.